It’s a big decision to hire a house cleaning cleaning company that will be visiting your home on a regular basis. We understand that and have heard many frequent questions from concerned consumers. We thought we would try to reduce some the stress you might have by answering some of the frequent questions we hear.

Estimating

You can fill out our online estimate form or for faster service, call us directly at 484-301-0216.

Check our Contact Us page for a list of areas we serve along with our coverage map.

Call our office, if it’s close to our coverage map, we may still be able to clean your home.

Scheduling

Our normal house cleaning hours are M-F, 8:00 AM to 4:30 PM, with the last cleaning scheduled no later than 3:00 PM.
• Phone / Text / Office Hours: 484-301-0216 (M-F, 8:00 AM to 5:30 PM)
• Email: info@pjshousecleaning.com (24/7)
We do our best to schedule regular cleanings on requested days, but availability can sometimes be limited. If we can’t clean on your preferred day, we’ll work together to find an alternative that works for you.
For bi-weekly or weekly cleanings, we’ll assign you a specific day and arrival window. If your cleaning is monthly (every four weeks), we’ll also provide a specific day, but the arrival window may vary based on our overall schedule for that day.

We make every effort to maintain consistency in our scheduling and timeliness. However, please note that unforeseen circumstances such as cancellations, lockouts, inclement weather, traffic, power outages, or unexpected events at other customers’ homes may occasionally cause delays. In the event of a major delay, we’ll promptly notify you and provide a new estimated arrival window.

Most customers choose not to be there, but it’s completely up to you. As long as we have access to your home through a garage code, door code, or key (that we safely store), we can clean without you needing to be present.

Yes, we’ll send you a text reminder the day before your cleaning appointment. For monthly cleanings (every 4 weeks), we’ll also provide you with future cleaning dates, giving you the opportunity to plan in advance.

We prioritize service reliability and strive to provide uninterrupted cleaning for all our valued customers. To help us maintain a consistent schedule, please notify us promptly if you need to cancel or reschedule your cleaning. We request a minimum of 48 hours notice (not including weekends). This allows us to make scheduling adjustments and ensure your team has a full workload.

While we understand that unforeseen circumstances can arise, multiple cancellations and reschedulings with less than 48 hours’ notice will result in the following fees (and may lead to termination of your service):

• Less than 48 hours: 25% of your cleaning price
• Less than 24 hours: 50% of your cleaning price

We understand that sickness and emergencies can arise unexpectedly with little warning. Similar to the above policy, giving us as much advance notice as possible helps us make alternative scheduling arrangements.

In the event of needing to cancel with less than 48 hours’ notice, we’ll assess each situation individually to ensure fairness based on your circumstances and our operational needs. Depending on the situation, we may still be able to perform a partial cleaning of your home.

Please be mindful of your appointment, as it directly impacts the income of your cleaning team. We prioritize your spot on the schedule and even turn down other business to ensure consistency. In the event of a missed appointment, lockout, or we are turned away at the door, you may incur a lockout fee of 50% of your cleaning price.
We observe New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas. If your cleaning falls on those holidays, we’ll reschedule if we have availability.

Cleaning

By removing as much clutter as possible from surfaces and floors, we can provide you with a better cleaning experience. Safely securing valuables prevents accidental damage. Minimizing clutter allows us to focus on the cleaning itself, ensuring the best results for your investment.
We provide light pickup and organizational assistance before cleaning. To optimize our cleaning service, we recommend clearing flat surfaces and floors as much as possible. If you require more extensive organizational help, we can provide assistance for an extra fee. For larger-scale organizational needs, we have reliable professional organizers we can refer you to.
For any valuable, irreplaceable, delicate, or fragile items you have, please secure them or provide us with specific instructions not to handle or clean them. This also applies to broken or non-functioning items, including glass shower doors, that may be prone to damage even with our gentle cleaning approach.

Please note that we cannot be held responsible for any damage to such items if proper notice is not given in advance.

To maintain the security of your premises, we request that you either be present to disarm/arm the system or provide us with specific instructions and necessary codes to disarm it. Based on your preference, we will either leave the system disarmed or rearm it and send you a confirmation text.

We all love pets, but to ensure the safety of your pets and our team, we ask that pets are either in an area we don’t clean or confined to a pet cage during our cleaning service.
We provide all cleaning supplies, including vacuum cleaners. If you have any particular cleaning product preferences, simply let us know, and we’ll make every effort to fulfill your request (as long as it’s safe and doesn’t involve any special protection).
We make our own non-toxic, general purpose and bathroom cleaners from white vinegar, Dawn soap, and a dash of isopropyl alcohol. We also use a citrus degreaser (kitchens) and bleach (bathrooms) for occasional, tough-to-clean spots.

If you’d like us to use a specific cleaning product (e.g., Bona floor cleaner, Granite Gold Daily Cleaner), please inform us in advance, and we’ll ensure your team is aware. As for equipment, we typically utilize our own HEPA backpack vacuums for greater cleaning efficiency compared to consumer-grade vacuums.

To prioritize the safety of our cleaning staff, they do not climb higher than the first step of a 3-foot ladder, move or lift items over 25 lbs, or clean floors on their hands and knees.

Engaging in these activities poses a risk of back injury or potential damage to your home. We only move small or light furniture pieces (e.g., kitchen chairs, stools, small end tables) to facilitate the cleaning process. Our staff does not pull out appliances (e.g., stove, fridge, washer/dryer), but if you move them beforehand to allow access, we will gladly clean those areas.

Our cleaning services do not cover the following:

  • Extensive organization or de-cluttering of areas (we offer light pickup and organizational assistance before cleaning)
  • Cleaning animal waste or litter (to prevent cross-contamination with our vacuums)v
  • Cleaning areas suspected of insect or rodent infestation (in case of infestation, our staff will immediately stop cleaning and leave the property)
  • Cleaning exterior windows (unless they are tilt-in)
  • Cleaning unfinished basements, garages, or outdoor areas
  • Cleaning inside curio or china cabinets
  • Moving or lifting items over 25 lbs
  • Providing stain removal services
  • Offering pet or children-related services (e.g., emptying diaper pails, walking dogs)
  • Removing excessive items on furniture or floors that hinder proper cleaning
  • Removing medical or personal hygiene waste (unless it is in a plastic-lined trash can)
  • Removing fireplace ashes
  • Removing dried paint
  • Vacuuming areas with objects on the floor that may damage our equipment
  • Washing walls (we only spot clean)

If you want to:

  • Exclude a room/area: please keep the door closed and notify us at least one day in advance of your cleaning.
  • Include a room/area: please notify us at least one day in advance of your cleaning.
  • Switch out rooms/areas: please notify us at least one day in advance of your cleaning (rooms/areas to be switched must be of similar size and workload, for example: switching a 1/2 bathroom with a full bathroom would incur an additional charge).
Please contact our office at least 24 hours in advance of your cleaning (excluding weekends) if you have any special instructions or need additional tasks.

For tasks outside the scope of your original estimate, we’ll provide an estimate for your approval and confirm the earliest date we can include them in your cleaning (see below ‘Services’ section for a complete list of additional tasks we offer).

If the needs or conditions of your home change, such as extended gaps between cleanings, remodeling or construction, or the addition of pets, clutter, etc., you may receive a price increase.

This allows us to ensure that we allocate the necessary resources to maintain the quality of our service. We will always provide you with advance notice and discuss any changes before implementing them.

Payment

Payment is due in full on the day of your cleaning. We accept the following payment methods: Venmo, check, or credit card. If paying by check, we request you leave payment in a sealed white envelope. If paying by credit card, we will keep your info (securely) on file and charge you after your cleaning.
No, you do not need to sign any service contracts to use our services.
Customer rates are reviewed every year on the anniversary date of service start. We’ll send out an email notifying you of your new price and effective date.
Prices for certain commodities/products like gasoline can sometimes suddenly spike, in which case depending upon the increase, it may be necessary to add a surcharge to your cleaning.
Our team members do not expect tips. However, if you would like to recognize exceptional work, it is always appreciated. You can either directly tip your team or ask us to add it to your charge.
If you discontinue your service and restart again after a period of 2 months, your original price is not guaranteed, and a new rate may be given.

Satisfaction

Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied with our services! We offer a guarantee on all our services, if a task was not completed to your satisfaction or was missed during our visit simply contact us within 24 hours of your cleaning and we’ll make arrangements to return to your home and re-clean the area or redo the task you were dissatisfied at no additional cost.
Absolutely! We would rather redo, fix or clean any missed areas while we are still at your location.
We train our cleaning staff to take extra care with your belongings, however regrettably and on occasion items may get broken or damaged. If there’s an item that you believe was damaged by one of our cleaning staff, it must be reported to us within 24 hours of completion of your cleaning (or as soon as it is discovered) to help us properly investigate/resolve the issue.

If we damage anything during your cleaning, we’ll notify you immediately. In the event an item is damaged or broken, we reserve the option to repair or replace the item. We cannot take responsibility for items that were broken because they were not properly attached or secured (for example, a hanging picture that was improperly attached to the wall or an item that was propped against a surface).

Yes, we are fully insured and bonded.

Yes, we always welcome feedback (good or bad) as it helps us to know if you are happy or not with your service. Our goal is to always provide great service, but we know sometimes mistakes can be made. The sooner we know about any issues, the quicker we can correct any problems and keep you a happy customer!

Yes, yes, yes! We have been very fortunate to receive many great reviews, which helps us find new customers like yourself. If you like our service, a positive review on Google, Facebook or Nextdoor is always very much appreciated!

Yes. When you refer us to a friend, neighbor, family member or someone else that becomes a regular customer we’ll give you 50% off a regular cleaning after we complete three cleanings for them.

Staff

Yes, we’re always interviewing. You can fill out our online application and we will be sure to get in touch. Also, we offer a “$300 new employee bonus” if you successfully refer us a new employee and they stay with PJ’s for 3 months.

Services

Yes, in addition to our regular cleaning services, we offer the following add-ons:

  • Damp-wipe ceiling fans
  • Damp-wipe kitchen cabinet shelves, drawers and underneath sink
  • Clean refrigerator inside
  • Clean oven inside
  • Vacuum bathroom vent fans
  • Damp-wipe bathroom vanity cabinets, drawers and underneath sink
  • Damp-wipe blinds (must be wider than 1”)
  • Clean inside windows
  • Damp-wipe interior doors
  • Damp-wipe baseboards