Customer Policies & FAQs

Picking up and removing clutter from horizontal surfaces and floors helps us provide you with a better cleaning experience. Securing cash, jewelry, and other small valuables helps us as well as it’s easy to unknowingly knock small items on the floor and lose them in a vacuum cleaner (see “What should I do if I have valuable, delicate or fragile items?”). The more clutter and small items you can pick up, the more time we can focus on the actual cleaning which gives you the best results for your cleaning investment.

Yes if you are willing to pay more for the extra work. This can be discussed at the time of your home walk-through.

If you have any valuables or irreplaceable items, we ask that you safely secure them or give us specific instructions not to move or clean them. We request the same thing if you have fragile, delicate or broken/non-functioning items (including glass shower doors) that might be easily damaged even with us taking our normal precautions to gently dust/clean.

NOTE: we are not responsible for damage to any valuable, delicate, fragile or broken/non-functioning items if not given proper notice beforehand.

Yes we bring all our own cleaning supplies including vacuum cleaners. Please let us know if you would like us to use a particular cleaning product, we will do our best to accommodate your request (as long as it is not harmful or requires us to wear any kind of special protection).

If there is a particular product you’d like us to use (example: Bona floor cleaner, Granite Gold Daily Cleaner, etc.) just let us know beforehand and we’ll make a note on your job file for your team. For equipment, it depends on what you would like us to use. Typically, we prefer using our own HEPA backpack vacuums as they allow our teams to clean more efficiently than consumer-grade vacuums.

These types of activities put our cleaning staff in danger of back injury or could even damage something in your home. We will only move small or light pieces of furniture (example kitchen chairs, stools, small end tables) to facilitate the cleaning. Our cleaning staff will not pull out any appliances (for example a stove, fridge, washer/dryer) however if you move them prior to your cleaning to allow access, we will be more than happy to clean those areas.

We will NOT clean or do the following:

• Clean animal waste or litter (this can cause cross-contamination with our vacuums)
• Clean any areas suspected of insect infestation (in the event that an infestation is identified, the cleaning staff will immediately stop your cleaning and leave your property)
• Clean dishes or food waste
• Clean exterior windows (unless they are tilt-in)
• Clean or shampoo carpets
• Clean unfinished basements, garages or outdoor areas
• Clean the interior of curio cabinets (will only feather dust exterior)
• Provide any pet or children-related services (example: empty diaper pails, walk dogs)
• Move or lift items over 25 lbs
• Provide stain removal
• Remove excessive items on furniture or floors that prevents us from properly cleaning area
• Remove any medical or personal hygiene waste (except if in plastic-lined trash can)
• Remove dishes from living areas
• Remove fireplace ashes
• Remove dried paint
• Sweep areas with objects on the floor that can damage our equipment
• Wash walls (we spot clean only)

1. Every cleaning
2. Every other cleaning
3. On-demand

• Exclude a room/area: leave the door closed, text us the day before your cleaning
• Include an on-demand room/area: text us the day before your cleaning
• Switch out rooms/areas: text us the day before your cleaning (rooms/areas must be same general size and workload, example: switching a half bathroom with a full bathroom doesn’t have the same workload and will incur an additional charge)

Please notify us as soon as possible (minimum 3 business days before your next cleaning) if you need any additional cleaning or tasks that were not included in your original estimate. We’ll provide an estimate (for pre-approval) and confirm the earliest date we can include your extra cleaning/tasks (see “Service” for a list of extra tasks we offer).

We can help you with minor organization for an extra fee, but anything more extensive we would refer you to a trusted professional organizational company.

If we damage anything during your cleaning, we’ll notify you immediately. In the event an item is damaged or broken, we reserve the option to repair or replace the item. We cannot take responsibility for items that were broken because they were not properly attached or secured (for example, a hanging picture that was improperly attached to the wall or an item that was propped against a surface).

Yes, we are fully insured and bonded.

During normal business hours, we can be reached by calling us at 484-301-0216. After normal business hours, you can leave a message or email us at info@pjshousecleaning.com.

Yes, yes, yes! We have been very fortunate to receive all 5-star ratings, which helps us find new customers like yourself. If you like your service, a positive review on Google, Facebook or Nextdoor is always very much appreciated!