It’s a big decision to hire a house cleaning cleaning company that will be visiting your home on a regular basis. We understand that and have heard many frequent questions from concerned consumers. We thought we would try to reduce some the stress you might have by answering some of the frequent questions we hear.

Estimating

You can fill out our online estimate form or for faster service, call us directly at 484-301-0216.

Check our Contact Us page for a list of areas we serve along with our coverage map.

Call our office, if it’s close to our coverage map, we may still be able to clean your home.
Yes, we feel strongly that walking through your house gives us the best opportunity to see and hear first-hand all your pain points and areas of concern so that we can deliver a great cleaning experience to you.

Scheduling

Our normal house cleaning hours are M-F, 8:00 AM to 4:30 PM.

We always try as best as we can to accommodate requests for particular days for regular cleanings, but it’s not always possible with our current scheduling. If we can’t clean your house on a requested day, we will make every effort to find a satisfactory alternative.
If your cleaning is either bi-weekly or weekly, we’ll assign you a specific day and arrival window. If your cleaning is monthly (every four weeks), we’ll give you a specific day, but your arrival window could change based on the rest of our schedule for that day.

We try our best to be consistent with our scheduling and times, but we cannot guarantee an exact time as many things can affect our schedules, such as cancellations, lockouts, traffic, power outages, unexpected situations at customer homes, etc. If we happen to be running late for your cleaning, you will be contacted as soon as possible and provided with a new expected arrival window.

This is optional, but we actually prefer your home/apartment be empty. As long as we have either a garage/door code or key (either safely on file with us or hidden in a secure location at your residence), we can do your cleaning without you being present.

Yes, we’ll send you a text reminder the day before your cleaning. If your cleanings are monthly (every 4 weeks), we’ll also send you cleaning dates for the next 3 months so you can plan accordingly.
Please notify us as soon as possible if you need to cancel or reschedule your cleaning. We request a minimum of three business days notice to allow us enough time to make alternative scheduling arrangements. Otherwise, your team has fewer houses to clean (they are paid per house). And keeping our highly-trained teams busy means we can keep providing you with great and consistent service!

NOTE: if you have multiple, “short-notice” cancellations, reschedulings or lockouts (more than two within a 6-month period for 2x monthly cleaning and more than one for 1x monthly cleaning), a cancellation fee of 50% may be assessed along with a schedule reassignment.

We ask you to be mindful of your appointment and remember that your team only gets paid when they clean your house (we are also turning down other business to give you a consistent spot on the schedule). If you forget your appointment or we are locked out of your house, we’ll make arrangements (when possible) to reschedule your cleaning in the next available time slot in your area.

NOTE: if you have multiple, “short-notice” cancellations, reschedulings or lockouts (more than two within a 6-month period for 2x monthly cleaning and more than one for 1x monthly cleaning), a cancellation fee of 50% may be assessed along with a schedule reassignment.

We understand that sickness or illness can sometimes happen quickly with little warning. Similar to above, as much advance notice you can give us will allow us time to make alternative arrangements. And depending upon the situation, we still might be able to do a partial cleaning of your home.

We offer limited cleaning on select holidays like Memorial Day, 4th of July and Labor Day. We’ll send out a reminder three business days before a holiday to offer the option of cleaning on that day or moving your cleaning to another day before or after (schedule permitting). If we are unable to do your cleaning because of scheduling constraints, you will not be charged a cancellation fee.

Cleaning

Picking up and removing clutter from horizontal surfaces and floors helps us provide you with a better cleaning experience. Securing cash, jewelry, and other small valuables helps us as well as it’s easy to unknowingly knock small items on the floor and lose them in a vacuum cleaner (see “What should I do if I have valuable, delicate or fragile items?”). The more clutter and small items you can pick up, the more time we can focus on the actual cleaning which gives you the best results for your cleaning investment.

Yes if you are willing to pay more for the extra work. This can be discussed at the time of your home walk-through.

If you have any valuables or irreplaceable items, we ask that you safely secure them or give us specific instructions not to move or clean them. We request the same thing if you have fragile, delicate or broken/non-functioning items (including glass shower doors) that might be easily damaged even with us taking our normal precautions to gently dust/clean.

NOTE: we are not responsible for damage to any valuable, delicate, fragile or broken/non-functioning items if not given proper notice beforehand.

We would either need you to be present to disarm/arm the system or provide us specific and clear instructions (and any necessary codes) to disarm the systems while we clean. Based on your preference, we will either leave the system disarmed or rearm it and send you a confirmation text.
We all love pets, but to help ensure their (and our staff’s) safety and allow us to clean more efficiently, we prefer if they are either in a separate area of the premise (that does not get cleaned) or in a pet cage if it’s in an area we clean.

Yes we bring all our own cleaning supplies including vacuum cleaners. Please let us know if you would like us to use a particular cleaning product, we will do our best to accommodate your request (as long as it is not harmful or requires us to wear any kind of special protection).

We make our own non-toxic, general purpose and bathroom cleaners from white vinegar, Dawn soap, and a dash of isopropyl alcohol. We also use a citrus degreaser (kitchens) and bleach (bathrooms) for occasional, tough-to-clean spots.

If there is a particular product you’d like us to use (example: Bona floor cleaner, Granite Gold Daily Cleaner, etc.) just let us know beforehand and we’ll make a note on your job file for your team. For equipment, it depends on what you would like us to use. Typically, we prefer using our own HEPA backpack vacuums as they allow our teams to clean more efficiently than consumer-grade vacuums.

Our cleaning staff is very important to us, and we are determined to keep them safe, so they DO NOT climb higher than then the first step of a 3 foot step ladder, move or lift items heavier than 25 lbs, or clean floors on their hands and knees.

These types of activities put our cleaning staff in danger of back injury or could even damage something in your home. We will only move small or light pieces of furniture (example kitchen chairs, stools, small end tables) to facilitate the cleaning. Our cleaning staff will not pull out any appliances (for example a stove, fridge, washer/dryer) however if you move them prior to your cleaning to allow access, we will be more than happy to clean those areas.

We will NOT clean or do the following:

  • Clean animal waste or litter (this can cause cross-contamination with our vacuums)
  • Clean any areas suspected of insect infestation (in the event that an infestation is identified, the cleaning staff will immediately stop your cleaning and leave your property)
  • Clean dishes or food waste
  • Clean exterior windows (unless they are tilt-in)
  • Clean or shampoo carpets
  • Clean unfinished basements, garages or outdoor areas
  • Clean the interior of curio cabinets (will only feather dust exterior)
  • Provide any pet or children-related services (example: empty diaper pails, walk dogs)
  • Move or lift items over 25 lbs
  • Provide stain removal
  • Remove excessive items on furniture or floors that prevents us from properly cleaning area
  • Remove any medical or personal hygiene waste (except if in plastic-lined trash can)
  • Remove dishes from living areas
  • Remove fireplace ashes
  • Remove dried paint
  • Sweep areas with objects on the floor that can damage our equipment
  • Wash walls (we spot clean only)
Yes, there are three intervals for cleaning rooms/areas:

  1. Every cleaning
  2. Every other cleaning
  3. On-demand
If you want to:

  • Exclude a room/area: leave the door closed, text us the day before your cleaning
  • Include an on-demand room/area: text us the day before your cleaning
  • Switch out rooms/areas: text us the day before your cleaning (rooms/areas must be same general size and workload, example: switching a half bathroom with a full bathroom doesn’t have the same workload and will incur an additional charge)

Please notify us as soon as possible (minimum 3 business days before your next cleaning) if you need any additional cleaning or tasks that were not included in your original estimate. We’ll provide an estimate (for pre-approval) and confirm the earliest date we can include your extra cleaning/tasks (see “Service” for a list of extra tasks we offer).

You may receive a price increase if the needs or conditions of you home change. An example of this would be adding more areas to clean or additional clutter or dirtier conditions.

We can help you with minor organization for an extra fee, but anything more extensive we would refer you to a trusted professional organizational company.

Payment

Payment is due in full on the day of your cleaning. We accept the following payment methods: Venmo, check, credit card, PayPal. If paying by check, we request you leave payment in a sealed white envelope. If paying by credit card, we will keep your info (securely) on file and charge you after your cleaning.
No, you do not need to sign any service contracts to use our services.
Customer rates are reviewed every year on the anniversary date of service start. We’ll send out an email notifying you of your new price and effective date.
Prices for certain commodities/products like gasoline can sometimes suddenly spike, in which case depending upon the increase, it may be necessary to add a surcharge to your cleaning.
If you discontinue your service and restart again after a period of 3 months, your original price is not guaranteed, and a new rate may be given (our estimates are only guaranteed for 3 months as well).

Satisfaction

Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied with our services! We offer a guarantee on all our services, if a task was not completed to your satisfaction or was missed during our visit simply contact us within 24 hours of your cleaning and we’ll make arrangements to return to your home and re-clean the area or redo the task you were dissatisfied at no additional cost.
Absolutely! We would rather redo, fix or clean any missed areas while we are still at your location.
We train our cleaning staff to take extra care with your belongings, however regrettably and on occasion items may get broken or damaged. If there’s an item that you believe was damaged by one of our cleaning staff, it must be reported to us within 24 hours of completion of your cleaning (or as soon as it is discovered) to help us properly investigate/resolve the issue.

If we damage anything during your cleaning, we’ll notify you immediately. In the event an item is damaged or broken, we reserve the option to repair or replace the item. We cannot take responsibility for items that were broken because they were not properly attached or secured (for example, a hanging picture that was improperly attached to the wall or an item that was propped against a surface).

Yes, we are fully insured and bonded.

Yes, we always welcome feedback (good or bad) as it helps us to know if you are happy or not with your service. Our aim is to always provide great service, but we know sometimes mistakes can be made. The sooner we know about any issues, the quicker we can correct any problems and keep you a happy customer!

Yes, yes, yes! We have been very fortunate to receive all 5-star ratings, which helps us find new customers like yourself. If you like your service, a positive review on Google, Facebook or Nextdoor is always very much appreciated!

Yes. When you refer us to a friend, neighbor, family member or someone else that becomes a regular customer we’ll give you 50% off a regular cleaning after we complete three cleanings for them.

Staff

Yes, we’re always interviewing. You can fill out our online application and we will be sure to get in touch. Also, we offer a “$300 new employee bonus” if you successfully refer us a new employee and they stay with PJ’s for 3 months.

Services

Yes, in addition to our regular cleaning services, we offer the following add-ons:

  • Damp-wipe ceiling fans
  • Damp-wipe kitchen cabinet shelves, drawers and underneath sink
  • Clean refrigerator inside
  • Clean oven inside
  • Vacuum bathroom vent fans
  • Damp-wipe bathroom vanity cabinets, drawers and underneath sink
  • Damp-wipe blinds (must be wider than 1”)
  • Clean inside windows
  • Damp-wipe interior doors
  • Damp-wipe baseboards