It’s a big decision to hire a house cleaning cleaning company that will be visiting your home on a regular basis. We understand that and have heard many frequent questions from concerned consumers. We thought we would try to reduce some the stress you might have by answering some of the frequent questions we hear.
Estimating
Yes, we feel strongly that walking through your house gives us the best opportunity to see and hear first-hand all your pain points and areas of concern so that we can deliver a great cleaning experience to you.
Check our Contact Us page for a list of areas we serve along with our coverage map.
Call our office, if it’s close to our coverage map, we may still be able to care for your home.
Scheduling
We always try as best as we can to accommodate requests for particular days for regular cleanings, but it’s not always possible with our current scheduling. If we can’t clean your house on a requested day, we will make every effort to find a satisfactory alternative.
Our normal house cleaning hours are 8:00AM to 5:00PM.
No. As long as you provide us a way to enter your home, you do not need to be there when we arrive to clean. If you will not be present when we arrive, we will need either a key or a code to enter your home. We prefer that you don’t leave your door unlocked for security reasons.
We understand that it’s necessary on occasion to cancel or reschedule a cleaning job. We ask that you notify PJ’s 2 business days before your scheduled day. That will allow us time to reassign our cleaning team members to other houses. If PJ’s receives less than 2 business days notice, or can’t access your home, a cancellation fee of $75 will be accessed.
We try to make up your day before or after the holiday if possible. Some clients prefer that we can skip your cleaning until the next regular visit. Whatever is best for you is what we want as well.
Yes, as long as we have someone with an opening on their schedule.
Cleaning
Yes, picking up and removing clutter from horizontal surfaces and floors helps us provide you a better cleaning experience. Securing cash, jewelry, and other small valuables helps us as well as it’s easy to unknowingly knock small items on the floor and lose them in a vacuum cleaner. The more clutter and small items you can pick up, the more time we can focus on the actual cleaning which gives you the best results for your cleaning investment.
We use all-natural cleaning supplies we make ourselves made mostly from vinegar and Dawn Soap (with smaller amounts of alcohol and Fabulous). For wooden floors, we use a mixture of vinegar and Murphy’s Oil Soap.
Yes we bring all our own cleaning supplies including vacuum cleaners. Please let us know if you would like us to use a particular cleaning product, we will do our best to accommodate your request (as long as it is not harmful or requires us to wear any kind of special protection).
We are pet friendly but appreciate your help in making sure pets are secured and safe on cleaning days. Our office should be made aware of any special requirements in safeguarding your pet(s).
Yes. It’s okay to swap rooms in and out as long as the work being swapped has the same workload. Swapping a half bathroom out for a master bathroom doesn’t have the same workload and will incur an additional charge.
Yes, we are flexible. When we set up your work order we can offer to clean areas each time we come and alternate other areas on an every other time basis.
We prefer that you safely stowe or remove any valuables (when practical) from any areas of the house that we clean. It’s also helpful for us to know any items or specific areas that you don’t want us to clean. Additionally please let us know about any broken or damaged areas, appliances, fixtures, etc. in your house so we can either be on alert or avoid cleaning altogether to prevent any damage.
Our employees cannot perform the following tasks:
- Clean the interior of curio cabinets (will only feather dust exterior)
- Provide any pet or children-related services, nor empty diaper pails.
- Clean/Shampoo carpet
- Clean Chandeliers
- Provide stain removal
- Wash walls (we spot clean only)
- Clean exterior of windows
- Remove Paint
- Service outdoor areas
- Clean areas above the reach of our 3ft step ladder
- Clean Animal waste or litter
- Move or lift items over 30lbs
Yes if you are willing to pay more for the extra work. This can be discussed at the time of your home walk-through.
We can help you with minor organization for an extra fee, but anything more extensive we would refer you to a professional organization company.
Payment
We accept, cash, check, credit card, Venmo and PayPal.
Yes. When you refer us to a friend, neighbor, family member or someone else that becomes a regular client we’ll give you a discount on a future cleaning.
No, we don’t have any long term or short term contracts.
Call or email our office to stop your cleaning service.
Satisfaction
Our policy is to inform you by having the cleaning technician speak to you personally if your are present or leave you a note with the broken item if you are not present when the damage occurred. The cleaning technician will then call our office to let us know about the incident. We will reimburse you for the item broken or contact our insurance company to place a claim for your loss depending on the value of the item.
Yes, please do. We would rather catch anything needing more attention before we leave.
Yes, we are a fully insured and registered in the state of Pennsylvania.
During normal business hours, we can be reached by calling us at 484-301-0216. After normal business hours, you can leave a message or email us at info@pjshousecleaning.com.
Staff
Yes, all our employees are bonded and background checks are done on each cleaner as well.
Yes, we’re always looking for new cleaning technicians. Currently we don’t have any positions available, but you may fill out our online application and we will be sure to get in touch.
Services
We offer window cleaning (no higher than a two step stool), oven cleaning and cleaning for the inside of the refrigerator.
