Keys and Alarm Systems
Most PJ’s House Cleaning customers leave a key to their home at our office, and we take extreme measures to protect each key. We assign every customer key a security code and store it in a key safe. No identifying information is ever put on any key. Also for your safety, we do not return keys by mail. Customers must come in person to the Tailor Maid office and present a picture ID before a key will be released.
If you have an alarm system at your home and it is simple to operate, you can give instructions on its operation to your Tailor Maid office. However, if your alarm system is complicated, we prefer that your alarm be left off on the day of the cleaning.
Our employees are very important to us, and we are very serious about keeping them safe, so they do not use ladders or move anything heavier than 35 lbs. These types of activities put our employees in danger of back injury or could even damage your flooring. If you would like us to clean behind appliances like a refrigerator, oven or sofa, please move it prior to the cleaning to allow access to the desired area.
We will not bring bleach into a home to use as a cleaning product. If you request us to use bleach supplied in your home, please be aware that we will not be responsible for any damage caused by your bleach.
All clients’ pets must be secured either in a cage or out of the way on the day of your service to avoid any injuries to our staff. If pet is not secured we can refuse to enter your home if we feel it is a risk, and you will still be charged for service that day.